FAQ

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01

Getting Started

frequently asked questions

Getting Started

  • How do we begin?

    Answer : With a free thirty-minute assessment. A tutor spends half an hour with the student, works out where the actual gap is, and we send you a written plan and an individual quote. There is no charge and no obligation to continue.

  • How quickly can sessions start?

    Answer : Usually within a week of the assessment. Popular evening slots in maths and the sciences fill first, so if you need a specific time it is worth asking early.

  • Do you tutor adults?

    Answer : Yes, most often in maths and languages. The approach is the same: find the gap, close it, then build on it.

  • What if we are not sure which subject is the problem?

    Answer : That is common and it is exactly what the assessment is for. Families regularly book one subject and leave with a recommendation for a different one.

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02

Sessions And Scheduling

frequently asked questions

Sessions And Scheduling

  • How long is a session?

    Answer : Forty-five, sixty or ninety minutes. Younger students do better with shorter sessions; exam preparation usually needs ninety.

  • Will my child have the same tutor every week?

    Answer : Yes. Continuity does a lot of the work, and a tutor who remembers last week does not waste time re-establishing where you got to.

  • Can we change tutor?

    Answer : At any time, and it costs nothing. A mismatch is a normal thing to happen and we would much rather fix it than have you quietly stop coming.

  • What if we need to cancel?

    Answer : Twenty-four hours notice and there is no charge. Holidays and exam weeks can be paused without losing your regular slot.

  • Do you set homework?

    Answer : Short, specific tasks that fit around school work. Homework nobody has time to do is worse than none, so we keep it small enough to actually get done.

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03

Pricing

frequently asked questions

Pricing

  • Why is there no price list?

    Answer : Because the same hour is not the same work. Level, session length, format, frequency and urgency all change what is involved. We quote after we understand what the student needs.

  • How do I find out what it costs?

    Answer : Book the free assessment. The written quote arrives with the plan, and you are under no obligation to accept it.

  • Are there joining or admin fees?

    Answer : None. No registration fee, no minimum block, no notice period and no charge for materials or past papers.

  • Is small group cheaper?

    Answer : Per student, yes. It is the right choice where discussion helps, such as English and languages, and less suitable for a student who needs undivided attention.

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04

Trust And Safeguarding

frequently asked questions

Trust And Safeguarding

  • Are your tutors checked?

    Answer : Every tutor has a current enhanced background check, verified qualifications, two references taken up and a live teaching trial before they meet a student.

  • Can a parent sit in?

    Answer : Yes, for in-person sessions, and online sessions can be recorded on request. Most students settle better once they are used to the tutor, but the choice is yours.

  • Do you guarantee a grade?

    Answer : No, and we would be careful of anyone who does. We can promise preparation, honest feedback and a plan. The exam is not ours to control.

  • Do you diagnose learning difficulties?

    Answer : No. We are tutors, not assessors. If we notice something that looks like it needs a formal assessment we say so and suggest you speak to the school or a qualified specialist.

Not Sure Where To Start?

Begin With A Free Assessment

Thirty minutes with a tutor, no charge and no obligation. We find out where the gaps actually are and send you a written plan.

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Send it through the form. A person who actually teaches reads every message and replies in writing.

Write to us any time

[email protected]

Office Hours

Mon - Fri, 09:00 - 19:00 | Sat, 10:00 - 15:00

Our Location

Horní lán 1197/7, Nová Ulice, 779 00 Olomouc, Czech Republic

Tutoring Services

Book A Session

Tell us the student's year group, the subject they need help with and when they are free. We reply with a tutor match and an individual quote.

One team reads every message. Everything you send us stays confidential and is never shared with third parties.

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