My daughter had decided she was simply bad at maths. Two terms later she is explaining her homework to me at the kitchen table. Nothing about her changed except that somebody went back and filled in what she had missed in Year 7.

We had eleven weeks before the SAT and no idea where to start. They sent a written week-by-week plan after the first session and we simply followed it. His score moved more than we expected, and he was noticeably calmer on the day.

Our tutor told us after three sessions that the problem was reading speed, not the subject we had booked. They switched the focus and did not charge us extra for the change. That honesty is why we stayed.

We live forty minutes out and assumed online would be a compromise. It has been the opposite. The shared whiteboard suits maths, and my son takes it more seriously than I expected.

I had asked in class twice and given up. My tutor let me be wrong out loud until it made sense, which nobody had done before. Chemistry stopped being the subject I skipped revision for.

A short written summary after every session meant we always knew what had been covered and what to nudge at home. No guessing, no awkward end-of-term surprise.